Salesforce Experience Cloud features a robust knowledge base and allows you to easily share any information you’d like with customers and stakeholders.
With Experience Cloud, you can:
- Allow customers to easily submit support cases.
- Share any information you’d like with a customer, including invoices, work orders, service reports, and even projects.
- Enable customers to find the information they need with a self-service help center (no Salesforce login required).
- Make your Service team “stickier” with all customer data available to them in a portal.
Key Benefits of Experience Cloud
A chat bot serves up knowledge articles, decreasing cases needing technician support.
Improve time to resolution and enable self-service resolution.
Access a complete customer history, including all invoices, cases, assets, and more.
The results: empowered customers with the information they need and increased customer satisfaction.
How Growth Heroes can help
Our Salesforce-certified experts can configure and optimize your existing Experience Cloud solutions, or help you configure and implement a brand new system from scratch. We’ll make strategic recommendations so you can get the most out of your Salesforce org.
Results
“Growth Heroes helped us improve our service using Salesforce field service & service cloud. Now, our technicians can access the information they need while working in remote areas, and we have visibility into their work. Plus, we’re getting more five-star reviews than ever.”
Mike Sale
CEO, System Scale
More ways to supercharge your service
Visit our service solutions page to learn about additional systems, processes, and metrics we can help you implement in order to grow your business.
Ready to grow?
Let’s connect.
We’d love to hear about your next big project and explore how we can partner together to help you grow.
