Salesforce Field Service (formerly “Field Service Lightning”) is a highly customizable service hub.
With Field Service, you can:
- Empower service technicians with the information they need at their fingertips.
- Enable visibility for your office to see what Service technicians are doing while in the field.
- Improve customer experience with instant, automated reports — no more waiting for or chasing down information.
- Make your Service team “stickier” with all customer data available to them in a portal.
- Maintain traceability and compliance with ISO quality and safety standards.
Manage scheduling, asset and inventory tracking, work orders, and more.
Identify upsell opportunities and recommendations.
Key Benefits of Field Service
With Customer 360, get a single, shared view of every customer for better relationship management.
An offline-first app allows technicians full access to information in Salesforce while on-site. They can take photos, scan barcodes, and pull up equipment records quickly.
With Einstein AI, summarize a work order to provide technicians an overview of their day.
The results: faster, more visible, higher-quality service — and increased ROI on human billable hours.
How Growth Heroes can help
Our Salesforce-certified experts can configure and optimize your existing Field Service solutions, or help you configure and implement a brand new system from scratch. We’ll make strategic recommendations so you can get the most out of your Salesforce org.
Results
“Growth Heroes helped us improve our service using Salesforce field service & service cloud. Now, our technicians can access the information they need while working in remote areas, and we have visibility into their work. Plus, we’re getting more five-star reviews than ever.”
Mike Sale
CEO, System Scale
More ways to supercharge your service
Visit our service solutions page to learn about additional systems, processes, and metrics we can help you implement in order to grow your business.
Ready to grow?
Let’s connect.
We’d love to hear about your next big project and explore how we can partner together to help you grow.
