An easy-to-use platform in Salesforce, Service Cloud helps you deliver efficient, high-quality service.
With Service Cloud, you can:
- Accurately keep track of assets with real-time updates.
- Simplify appointment scheduling and empower customers with a self-service portal.
- Manage customer entitlements and SLAs according to your contracts, and even add charges for any overages.
- Enable support reps to reply to a queue of phone, email, chat, and SMS customer requests.
- Curate a knowledgebase of support articles that reps can use to provide the right answers to customers.
Key Benefits of Service Cloud
With Customer 360, get a single, shared view of every customer for better relationship management.
An offline-first app allows technicians full access to information in Salesforce while on-site. They can take photos, scan barcodes, and pull up equipment records quickly.
With Einstein AI, summarize a work order to provide technicians an overview of their day.
The results: faster, more visible, higher-quality service — and increased ROI on human billable hours.
How Growth Heroes can help
Our Salesforce-certified experts can configure and optimize your existing Field Service solutions, or help you configure and implement a brand new system from scratch. We’ll make strategic recommendations so you can get the most out of your Salesforce org.
Results
“Growth Heroes helped us improve our service using Salesforce field service & service cloud. Now, our technicians can access the information they need while working in remote areas, and we have visibility into their work. Plus, we’re getting more five-star reviews than ever.”
Mike Sale
CEO, System Scale
More ways to supercharge your service
Visit our service solutions page to learn about additional systems, processes, and metrics we can help you implement in order to grow your business.
Ready to grow?
Let’s connect.
We’d love to hear about your next big project and explore how we can partner together to help you grow.
