Growth heroes logo in light green

CASE STUDY

Scaling Healthcare Service Operations With Salesforce, Asset Tracking, and Customer Portal Access

RCS logo

At a Glance

The Growth Heroes team helped a specialty healthcare services provider replace a limited legacy warehouse platform with a scalable Salesforce-centered solution for asset tracking, X-ray image management, customer review, finance integration, and service operations.

  • RCS services acute-care hospitals across 40+ states with a small team of roughly 40 employees.
  • Their legacy warehouse platform was slow, dated, difficult to update, and limited to a single X-ray machine.
  • The project team helped define the right technology strategy, including what should live in Salesforce and what should stay outside Salesforce.
  • The new solution uses Salesforce as the central source of truth, with integrations for QuickBooks Online, barcode scanning, and X-ray image storage.
  • All customers are now on RadComply™ 2.0, with over 10,000 garments reviewed since April 2026.
  • Hundreds of customers have access to the new customer portal, and more than 50% have logged in at least once.

About RCS

RCS cleans, sanitizes, repairs, inventories, and X-ray scans lead garments for healthcare providers. Based in Indiana, the company serves acute-care hospitals across the country.

Their work helps customers maintain properly cleaned garments, identify damage, and retain proof of annual X-ray inspections for audits.

RCS logo

Problem

RCS needed to scale warehouse operations, but its legacy platform was slow, difficult to update, and limited to a single X-ray machine.

Solution

Growth Heroes helped design and build a Salesforce-centered platform that supports asset tracking, X-ray image management, customer review, and integrated service operations.

Salesforce partner badge
  • Salesforce Data Architecture
  • Asset Tracking
  • Experience Cloud
  • Flow Automation
  • System Integration

The Challenge

A Legacy Platform Limiting Growth

RCS was ready to serve more customers, but its proprietary warehouse platform was becoming a barrier to growth.

The existing RadComply™ 1.0 platform was:

  • Limited to one X-ray machine
  • Dated and slow
  • Difficult to update
  • Not flexible enough to support the company’s growth goals
  • Creating efficiency challenges across warehouse operations


Before replacing the platform, RCS partnered with Growth Heroes to evaluate the broader technology stack and determine where Salesforce could create the most value, and where external systems would still be needed.

Diagram showing a Salesforce-centered workflow for garment tracking, barcode scanning, X-ray image storage, and customer review.
Growth Heroes helped RCS connect garment tracking, barcode scanning, X-ray image storage, and customer review through a Salesforce-centered workflow.

Key Challenges and Project Goals

RCS needed a scalable way to track garments, manage X-ray images, support warehouse technicians, give customers access to service records, and keep finance processes connected.

Growth Heroes helped their team define a clear roadmap for what should live in Salesforce, what should stay in external systems, and how data should move across the full service lifecycle.

Challenge 1: Scaling warehouse operations

RCS was ready to serve more customers, but its warehouse operations were constrained by a legacy platform that was slow, difficult to evolve, and limited to one X-ray machine. Garments needed to move efficiently through scanning, tracking, review, repair, X-ray imaging, and customer documentation, but key service-floor data lived outside Salesforce, creating friction as demand grew.

Challenge 2: Making Salesforce the source of truth

RCS already used Salesforce for account and service planning, but warehouse execution lived in a separate custom system. That split created data fragmentation between sales, scheduling, service-floor activity, compliance records, and customer review.

The project team recommended moving core orchestration and compliance data into Salesforce while keeping hardware-specific processes and external file storage connected where needed.

Matrix showing how user experience, business process, and data decisions are mapped across Salesforce, specialized tools, and connected systems.
Growth Heroes helps clients map user experience, business processes, and data across Salesforce and connected systems before building the solution.

Challenge 3: Tracking garments as individual assets

RCS’s Salesforce setup previously tracked high-level garment counts, but that was not enough to support compliance at scale. The future-state solution needed to treat each garment as a uniquely identified asset, tied to barcode tags, service history, review workflows, and the right customer account.

It also needed to account for different asset categories, including customer garments, loaner garments, and containers.

Challenge 4: Connecting historical and new X-ray images

RCS needed X-ray images to connect reliably to the right garment records in Salesforce. That meant syncing new image files from AWS and linking them to the correct assets, while also accounting for roughly 200,000 historical images from the legacy system.

The migration was especially complex because many older files did not include clean asset identifiers, and some images were historically tied to more than one garment.

Challenge 5: Improving the customer experience

RCS’s legacy portal was slow and difficult to use, creating friction for customers who needed to review garment images and access audit documentation. The future-state portal needed to give customers a secure, intuitive way to review suspected damage, approve or fail garments, use bulk actions when appropriate, and pull required compliance records without manual intervention.

Praise for the Growth Heroes Team

The team at Growth Heroes has been great to work with. They helped us build a system that no longer limits our operations to a single X-ray machine. We now have a more scalable foundation that can support multiple machines, additional locations, and the continued growth of our business.

headshot of Zach Wills

Zach Wills
CEO, RCS

The Solution: A Salesforce-Centered Operating Model

Today, RCS has a Salesforce-centered platform that supports the way its team works across warehouse operations, asset tracking, X-ray image management, customer review, and finance processes.

Instead of simply replacing one system with another, Growth Heroes helped them design a scalable operating model. Salesforce became the central source of truth, while connected tools support the specialized warehouse, finance, and image-management functions needed to run the business.

1. Discovery and Roadmap

The project team reviewed materials from prior discovery sessions, interviewed the CEO and Service Managers, toured the warehouse, diagrammed business processes, recommended a technology stack, compared solution approaches, and created a project roadmap.

Image with chevron arrows highlighting seven key steps in project roadmap for healthcare service operations case study
Growth Heroes mapped a phased roadmap that brought warehouse asset tracking into Salesforce, connected X-ray image workflows, and prepared the customer portal for launch once image syncing was complete.

2. Salesforce Data Model and Asset Tracking

Growth Heroes enhanced the Salesforce data model to support garment-level asset tracking, including Assets, Work Order Line Items, products, customer garments, loaner garments, asset numbering, and bulk asset creation.

Diagram showing connected Salesforce data model components for garment-level asset tracking, including asset records, work orders, asset lists, work order line items, customer and loaner garments, asset numbering, products, and bulk asset creation.
Connected Salesforce objects support garment-level asset tracking, work order activity, asset numbering, and bulk asset creation.

3. Warehouse Operations

Technicians can now use Salesforce-connected scanning workflows to capture new garment details, print tags, document damage or repair needs, scan garments in and out of service, and retrieve garment details.

Mockup of a Salesforce warehouse operations screen with a scan-to-view-asset workflow for barcode or QR code entry.
Salesforce-connected warehouse scanning workflow that helps technicians capture garment details, print tags, document repair needs, update service status, and retrieve asset records.

4. AWS and X-ray Image Integration

An AWS-Salesforce integration framework was built to sync image and scan details from AWS S3 to Salesforce and link images to the right Assets and Work Order Line Items.

Abstract mockup of a Salesforce-style asset tracking screen showing an “Asset Record” panel with placeholder garment status fields, a protective vest image, and a barcode prompt to scan and update garment status.
Garment-level asset tracking mockup showing how Salesforce can connect individual protective garments to service status, review workflows, and barcode-based updates.

5. Customer Portal With Experience Cloud

The project team configured a Salesforce Experience Cloud portal with secure sharing settings, automated user access, customer-facing reports, dashboards, and custom review experiences.

Two screenshots with views of the RCS customer portal built with Experience Cloud.
This portion of the project focused on configuring Salesforce Experience Cloud to support the RCS Customer Portal.

6. Custom Review Interfaces

Custom Lightning Web Components were designed for both customer garment review and internal garment review, making it easier to review, approve, sort, and manage garment images.

Custom Salesforce interface for reviewing, approving, sorting, and managing garment images during customer and internal review workflows.
A custom Salesforce interface helps streamline garment image review for both customer-facing and internal approval workflows.

7. QuickBooks Online Integration

Growth Heroes connected QuickBooks Online with Salesforce supporting account syncing, automated invoice generation, invoice syncing, and invoice balance updates from QuickBooks back into Salesforce.

Diagram showing Salesforce and QuickBooks Online connected through invoice and payment syncing, with account data, invoices, and balance updates flowing between the systems.
Growth Heroes connected QuickBooks Online with Salesforce to support account syncing, automated invoice generation, invoice syncing, and invoice balance updates from QuickBooks back into Salesforce.

The Results

Scalable

from a single machine to an infinite number of locations

2.42x

page load speed increase for customers

10,000+

garments reviewed in just 2 months following migration

200,000

existing QR tagged assets to the new portal without applying new tags

58.7%

reduction in time for technicians to conduct a single scan

One

Salesforce-centered source of truth for service, customer, asset, and image-related data

Middle-aged woman working on a laptop. Growth Heroes - business experts

Ready to scale service operations with systems customized to your unique business advantage?

Growth Heroes can help you connect Salesforce, data, automation, and customer experience so your team can grow with confidence.

Contact Growth Heroes