Partner with us to supercharge your service.
Service is the heart of your business, and the way you do service is unique — it’s your strategic advantage that creates your reputation with customers. The right solutions will help you improve your operations, create consistency across your business, and deliver top-notch service.
Whether you need a quick start or a highly customized solution, Growth Heroes can help.
Upgrade your processes, systems, & metrics.
Every business combines a unique collection of processes, systems, and metrics to measure success. When these elements are aligned and optimized, your business will leap forward.
Service can make or break your business, and your systems and processes can make or break the quality of your service. Our team of experts can recommend, configure, and optimize the right systems and processes to help you achieve excellent service. We’ll help you measure that success with smart KPIs and reporting, too.
Service Processes
Using the right tools for your business, our Salesforce-certified team members can set up and optimize the following processes to up-level your service:
Case Management
Customer Success
Work Order Management
Project Management
Asset Tracking
Inventory Tracking
Entitlement & SLA Compliance
Scheduling
Service Systems
To seamlessly manage and improve all your service processes, you need the right systems in place. Using Salesforce and additional integrations, we can help you optimize your systems in one organized, intelligent platform. We’re experts in configuring the following systems:
Additional Service Systems
Jira integration
Seamlessly integrate your developers’ project management system into Salesforce. Manage task lists and time logs, kick off projects, or sync your support cases back and forth.
Zendesk Integration
Manage customer relationships and prevent churn with customer success plans, contact cadences, churn warnings, and more.
TaskRay add-on
Keep your project management system directly inside Salesforce to easily kick off new implementation projects.
Sales2Cash
Manage recurring revenue, contracts, and licenses with our game-changing solution built in the Salesforce app.
Churnzero integration
Manage customer relationships and prevent churn with customer success plans, contact cadences, churn warnings, and more.
Service Metrics
To deliver excellent service, you need to be able to accurately measure and track your KPIs. We’ll help you set SMART goals, track improvements over time, and identify any problems you need to solve using reliable data. Then, you’ll be able to repeat your success to scale faster or grow profits.
Service metrics we’ll help you track:
- Billable efficiency
- SLA response time compliance
- Entitlement consumption
- Warranty claim rates
- First-touch case resolution rate
- Time to resolution
- Any success metrics you prioritize in your business systems (like EOS and OKR)
Growth Heroes can help you:
Manage reliable, accurate data in one place.
Stay up-to-date on performance, trends, and opportunities for improvement with regular reporting.
Set up dynamic dashboards and reports in Salesforce that can update in real-time.
Interpret your data into actionable insights with expert analysis and recommendations.
Get started with Growth Heroes
Whether you need a quick-start solution or a highly-customized Service engine built for your unique business with all the bells and whistles, our experts can recommend, configure, and optimize the right Service solutions for you. Contact us to get started.
Don’t see your process or system listed here?
If there’s something you need help with, but you don’t see it listed, don’t worry. We may still offer a solution. We’re always looking for new and exciting challenges — reach out and let us know what you’re working on here.
Results
“Growth Heroes helped us improve our service using Salesforce field service & service cloud. Now, our technicians can access the information they need while working in remote areas, and we have visibility into their work. Plus, we’re getting more five-star reviews than ever.”
Mike Sale
CEO, System Scale
Ready to grow?
Let’s connect.
We’d love to hear about your next big project and explore how we can partner together to help you grow.
